Return & Refund Policy

We want you to feel confident shopping with The Golden Bazaar. If you change your mind, you can request a return or exchange within 7 calendar days of receiving your order. For pickup orders, the period begins when you collect your purchase.

To qualify, items must be unused, unwashed, undamaged, and in their original packaging, with all tags, accessories, and any hygiene seals intact. Please provide your receipt, order confirmation, or other proof of purchase.

The following items cannot be returned or exchanged for a change of mind:

• Opened or used perfumes, cosmetics, skincare, and personal-care products.
• Food, beverages, and pet food or treats.
• Fresh flowers, live plants, and other perishable products.
• Inflated balloons and personalized or custom-made items.
• Products clearly identified as final sale before purchase.

To start a return, email thegoldn.bazaar@gmail.com or message us through the official Instagram or Facebook accounts linked on our Contact page. Include your order number or proof of purchase, the item, and the reason for your return. We will provide return instructions. Please contact us before mailing any products, and send approved returns within 7 calendar days of receiving those instructions.

Our store is located at 608 6th Avenue, New Westminster, BC V3M 2B2, Canada.

For change-of-mind returns, customers are responsible for return shipping. Original shipping charges are non-refundable, except where required by law. We do not charge a restocking fee.

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will include the purchase price and applicable taxes and will be issued to the original payment method within 5 business days. Your payment provider may take additional time to display the refund. Exchanges depend on stock availability.

If your item arrives damaged, defective, or incorrect, please contact us as soon as you discover the problem. Include photos where possible so we can help arrange an appropriate repair, replacement, or refund. We will cover any necessary return shipping for confirmed faults or errors on our part.

Your consumer rights remain protected. The 7-day change-of-mind window and exclusions above do not limit rights or remedies available under applicable consumer protection laws, including rights relating to defective goods and cancellation of online purchases.